Privacy policy

Domingo Alonso Group is committed to protecting the rights and freedoms of the people with whom it interacts, including customers, suppliers, employees, collaborators, visitors and, in general, everyone who is at the heart of our organisation. We are therefore dedicated to complying with Spanish and European data protection legislation.

In accordance with Article 13 and the principles of lawfulness, fairness and transparency set out in Regulation (EU) 2016/679, the General Data Protection Regulation (hereinafter, the “GDPR”), as well as Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights (hereinafter, the “LOPDGDD”), we provide you with the following information:

1.- IDENTIFICATION OF THE DATA CONTROLLER

The controller of the personal data that may be collected through the contact methods made available on this website is DOMINGO ALONSO GROUP S.L., Spanish tax identification number (NIF) B76078104, with registered address at Avenida Pintor Felo Monzón, 34, Ground Floor, 35019 – Las Palmas de Gran Canaria, Las Palmas, Spain. You can contact the controller by email at dpo@domingoalonsogroup.com. 

2.- INFORMATION ABOUT DATA PROCESSING CARRIED OUT ONLINE BY DOMINGO ALONSO GROUP S.L.

Purpose, legal basis, retention period and recipients of the data.

Domingo Alonso Group S.L. processes data lawfully, fairly and transparently; limits processing to the purposes strictly necessary for which the data were collected; and stores the data only for as long as necessary to achieve those purposes or to pursue the associated legitimate interests.

To comply with the transparency principle set out in Article 12 of the GDPR, which requires information to be provided “in a concise, transparent, intelligible and easily accessible form”, we have grouped the information so that all information relating to each processing activity can be viewed at a glance.

In short, depending on the reason for your interaction with Domingo Alonso Group S.L., and solely in relation to that interaction, your data will be processed for the following purposes:

Handling requests for information submitted via chat, email, contact forms, messaging apps or other direct communication channels.

• Description of the processing: to manage and respond appropriately to requests for information about Domingo Alonso Group and the companies within the group, their products or services, their activities and events, or any other information relating to us.
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• Legal basis: the data subject’s consent, Article 6(1)(a) GDPR. Where contact persons or professionals act on behalf of legal entities or other organisations, the legitimate interest set out in Article 19 of the LOPDGDD shall apply.
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• Retention: the data will be used exclusively to respond to enquiries and requests for information submitted by the user. The retention period will be determined by the user’s relationship with Domingo Alonso Group S.L. and any contractual obligations arising from the contact established. If no relationship exists, the personal data will be deleted within a maximum period of one year.
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• Recipients: as a general rule, the data will not be disclosed to third parties unless required by law. However, if your request or interaction requires your data to be shared with a third party, whether within the group, such as one of our own dealerships, or with an external dealership, the data will be transferred to the relevant company so that it can handle your request as appropriately as possible.
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Sending corporate and advertising communications from Domingo Alonso Group through the advertising section of the DAG ECOSYSTEM

• The DAG ECOSYSTEM is an initiative of Domingo Alonso Group S.L. Its information service allows any user who wishes to do so to receive corporate and advertising communications from Domingo Alonso Group and the companies within the group.
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• Users can opt in to the information service of the ecosystem by ticking the relevant boxes at the end of contact forms across the group’s communication channels. Participation is entirely voluntary and allows users to select the type of advertising and information they wish to receive, as well as other options concerning how and by what means Domingo Alonso Group S.L. may contact them.
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• Description of the processing: users who complete the sections relating to the advertising service of the DAG ECOSYSTEM expressly consent to the processing of their data in order to receive advertising and other communications from Domingo Alonso Group S.L. and the companies within Domingo Alonso Group.
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• Where a user agrees to receive personalised advertising, it will be personalised on the basis of the information Domingo Alonso Group S.L. holds about them. No data will be collected from other sources without the data subject’s express authorisation. The resulting profile will not lead to any form of discrimination against the user or produce similar legal effects.
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• Legal basis: the data subject’s consent, Article 6(1)(a) GDPR.
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• Retention: the data will be retained for as long as the DAG ECOSYSTEM remains active and the user’s consent remains in force.
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• Effect of withdrawing consent to participate in the information and advertising services of the DAG ECOSYSTEM: users may withdraw their consent to the processing of their data for participation in the DAG ECOSYSTEM at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn. Once the withdrawal request has been processed, the data will be removed from that section of the DAG ECOSYSTEM. This does not entail the complete deletion of the data or the termination of any other services or relationships the data subject may have with us.
• Recipients: the data will not be disclosed to third parties unless required by law.
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Managing requests for test drives

• Description of the processing: to handle test-drive requests for vehicles of the various brands distributed by the group and forward them to the relevant dealerships. Only basic personal and contact details will be processed. These details will be shared with the dealership selected by the applicant, whether part of the group or an external dealership. If no dealership is selected, the details will be sent to the dealership serving the applicant’s geographical area.
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• The customer will be contacted by Domingo Alonso Group’s customer service team or by the relevant external dealership to arrange the test drive and follow up on the pre-contractual relationship initiated by the request.
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• Legal basis: taking steps at the data subject’s request prior to entering into a contract, Article 6(1)(b) GDPR.
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• Data retention criteria: the personal data processed for this purpose will be retained for a maximum of one year. However, information or reminders relating to the test drive will only be sent for up to six months after the test drive has taken place.
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• Recipients: under the retention policy of the companies within Domingo Alonso Group, personal data processed for this purpose will be retained for a maximum of one year. However, information or reminders relating to the test drive will only be sent for up to six months after the test drive has taken place. External dealerships may apply different data-processing practices.
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Analysis of website visits through cookies

• Purpose: to manage users’ browsing data and preferences.
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• Legal basis: except for strictly necessary or session cookies, processing will be based on the data subject’s consent, Article 6(1)(a) GDPR.
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• Retention: the retention period for data collected through cookies is specified in the table provided in the cookie information available through the cookie management tool implemented on our website. The period begins at the end of each user session on the website.
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• Recipients: in the case of third-party cookies, browsing data may be accessed by the owners of those cookies. These cookies are used to facilitate browsing and enable seamless navigation and interaction between our website and social media.

3.- PROCESSING ASSOCIATED WITH EVENTS, ACTIVITIES, PROMOTIONS, DEDICATED WEBSITES, COMPETITIONS AND PRIZE DRAWS, AMONG OTHERS

Events, activities, promotions, dedicated websites, competitions, prize draws and other corporate, informational or advertising initiatives will have their own information notices in accordance with Article 13 of the GDPR.

Such initiatives will have their own privacy policies and terms of participation, or other specific legal information, to ensure that users receive information transparently and promptly.

4.- DATA RELATING TO THIRD PARTIES

If you provide Domingo Alonso Group S.L. with personal data relating to third parties during your communications with us, please note that:

• You may only provide us with third-party data if you have obtained the individuals’ express consent. By submitting third-party data, you confirm that you have obtained that consent or are legally authorised to provide it on their behalf.
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• All individuals whose data you provide must be aware of the contents of this section. You confirm that you have informed them of its contents.
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• Domingo Alonso Group S.L. accepts no responsibility if a user who completes a form or contacts the controller fails to comply with the above requirements.
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5.- VOLUNTARY COMPLETION OF FORMS AND ACCURACY OF THE DATA PROVIDED

The forms made available to you identify which fields are mandatory and therefore essential for us to handle your enquiry, request or registration. If you do not complete those fields, we may be unable to deal with your request properly.  

6.- DATA PROCESSING BY SERVICE PROVIDERS OF DOMINGO ALONSO GROUP S.L.

The personal data we process relating to individuals who interact with us through the various communication channels we make available may be processed by service providers engaged by Domingo Alonso Group. These providers supply a range of services, including digital marketing, customer service and call-centre services, CRM software and other systems, quality management, and legal, financial or administrative advice. This does not constitute a disclosure of data to third parties; it is the provision of services formalised in accordance with Article 28 of the General Data Protection Regulation.

7.- INTRA-GROUP DATA SHARING FOR ADMINISTRATIVE PURPOSES

Domingo Alonso Group comprises the companies listed in the COMPANIES section of the www.domingoalonsogroup.com website.

Recital 48 of the General Data Protection Regulation states that “…controllers which are part of a group of undertakings or institutions affiliated to a central body may have a legitimate interest in transmitting personal data within the group of undertakings for internal administrative purposes, including the processing of clients’ or employees’ personal data. The general principles for the transfer of personal data, within a group of undertakings, to an undertaking located in a third country remain unaffected…”. Accordingly, following the relevant balancing test for legitimate interests, customers’ and employees’ data may in certain cases be shared between companies within the group, particularly in connection with the administrative aspects of the DAG ECOSYSTEM.

8.- INTERNATIONAL TRANSFERS OF DATA

Domingo Alonso Group S.L. uses services that, because of the location of the servers on which information is stored or the location of the provider’s head office, are considered by the EU to involve international transfers of data to countries outside the European Union.

Although this may sound complicated, it is something routinely done by any company or individual using social media, cloud applications, email services provided by major technology companies, and similar services. In this context, please be advised that Domingo Alonso Group carries out the following international data transfers when using:

• Cloud storage and management: transfers to the United States arising from the use of cloud data-storage platforms such as Microsoft Azure, Amazon Web Services (AWS) and Google Workspace. Please consult their privacy policies:
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  • AWS Amazon: https://d1.awsstatic.com/legal/privacypolicy/AWS_Privacy_Notice-SPANISH_2020-01-24.pdf
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  • Azure: https://www.microsoft.com/es-es/trust-center/privacy/gdpr-overview
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  • Google Workspace: https://cloud.google.com/security/gdpr?hl=es-419
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These international transfers of data are carried out under the protection of standard contractual clauses entered into with the providers by the relevant Domingo Alonso Group companies through their web platforms.

9.- DATA SECURITY

Domingo Alonso Group S.L. has implemented the technical and organisational security measures necessary to protect the personal data processed through this website and across its organisation generally. These measures have been implemented in light of the findings of the relevant risk assessment, in accordance with the GDPR principles of security and accountability.

10.- USERS’ DATA PROTECTION RIGHTS

• Consent and withdrawal: users may withdraw their consent at any time, without affecting the lawfulness of processing carried out before withdrawal. If the user has another relationship with Domingo Alonso Group S.L. and withdrawal of consent does not affect the legal basis for that relationship, it will continue until the applicable statutory periods or related obligations have ended. Withdrawal of consent will only affect the specific processing to which it relates.
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• Rights of access, rectification, erasure, restriction, objection and data portability: users and visitors may request access to their data, rectification or erasure, restriction of processing, or object to processing, and may exercise their right to data portability, in accordance with the data protection legislation referred to above. To exercise the rights mentioned in points (a) and (b), users may submit a written request together with a copy of a legally valid identity document. The request should be sent to Domingo Alonso Group S.L., for the attention of its Data Protection Officer, at dpo@domingoalonsogroup.com or to the contact address provided at the beginning of this document. For convenience, you may use the forms available from the Spanish Data Protection Agency or request a copy from us by email.
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• Complaints to the supervisory authority: if you believe that your rights have not been properly upheld by our Data Protection Officer or by our company generally, you may lodge a complaint with the Spanish Data Protection Agency or the supervisory authority in your country.
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11.- CHANGES AND UPDATES

Domingo Alonso Group S.L. is committed to respecting the right to the protection of personal data of its users, visitors and guests. Accordingly, if any changes are made that affect your rights, we will inform you before those changes take effect.

12.- SINGLE CUSTOMER RECORD

The centralisation of customer data in the DAG Single Customer Record at DOMINGO ALONSO GROUP, S.L. is based on the legitimate corporate interests of the DOMINGO ALONSO GROUP group of companies, specifically the centralised management and analysis of customer data held by its subsidiaries. This is in accordance with Recital 48 of the General Data Protection Regulation and, in particular, the internal balancing assessment of legitimate interests carried out for this processing activity.

Users’ data protection rights:

a. Consent and withdrawal. Users may withdraw their consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

If the user has another relationship with Domingo Alonso Group S.L. and withdrawal of consent does not affect the legal basis for that relationship, it will continue until the applicable statutory periods or related obligations have ended. Withdrawal of consent will only affect the specific processing to which it relates.

b. Right to object. Users may exercise their right to object to the centralisation of their personal data as customers of Domingo Alonso Group subsidiaries.

c. Rights of access, rectification, erasure, restriction and data portability. Users may request access to their data, rectification or erasure, restriction of processing, and exercise their right to data portability, in accordance with the data protection legislation referred to above.

Changes and updates:

Domingo Alonso Group S.L. is committed to respecting the right to the protection of personal data of its users, visitors and guests. Accordingly, if any changes are made that affect your rights, we will inform you before those changes take effect.