The Policy that guides the Quality (ISO 9001), Environmental Management (ISO 14001), Information Security Management System (ISMS-ISO 27001) and Service Management System (SMS-ISO 20000) systems of DOMINGO ALONSO GROUP includes a commitment to meeting requirements, continually improving the effectiveness of the management system, preventing pollution, facilitating activities with the lowest possible consumption and depletion of valuable and scarce environmental resources, securing information supported by Information Technologies, and ensuring effective service management. It provides a framework for establishing and reviewing Quality, Environmental, ISMS and SMS objectives, including a commitment to complying with applicable legal requirements. This policy is communicated throughout the organisation and reviewed to ensure its continued suitability.
DOMINGO ALONSO GROUP HAS ESTABLISHED:
MISSION
To offer our customers the best and most innovative mobility experience internationally by maximising the use of technological solutions and being pioneers and innovators.
To be a socially responsible company, ensuring compliance with legal and environmental requirements and looking after our planet.
VISION
To be regarded by our customers and partners as the most attractive and innovative option for providing mobility solutions tailored to their needs at all times, permanently striving to exceed their expectations.
To be the best place to work, where people enjoy the best conditions and feel inspired to give the best of themselves, with the aim of developing an efficient and profitable company that accepts and overcomes the challenge of competing and growing internationally.
VALUES
We are honest with ourselves. Trust, transparency and consistency are part of our principles.
We understand that humility and learning something new every day provide us with new opportunities for success.
We are the best version of ourselves at all times. Constant self-improvement in pursuit of excellence guides us in setting new challenges.
We are positive and proactive, with the agility needed to adapt to change.
We are passionate, and we have a secret: we love what we do.
We are a team and are committed to a collaborative environment that fosters collective talent and teamwork.
We are sensible. We responsibly honour our commitments and accept the consequences of our actions.
We are loyal to our company and society. Loyalty defines us.
We are committed and hardworking. Through consistency and perseverance, we turn every problem into a challenge and a new opportunity.
The Policy is defined and periodically reviewed by Management.
This policy is mandatory for all personnel and services of the Tech Business Unit, the Mobility Business Unit and MAN Canarias of DOMINGO ALONSO GROUP, without exception.
DOMINGO ALONSO GROUP depends on ICT systems (Information and Communication Technologies) to achieve its objectives. These systems are managed diligently, with appropriate measures taken to protect them against accidental or deliberate damage that could affect the availability, authenticity, integrity, confidentiality or traceability of the information processed, or the services provided.
The objective of information security is to guarantee the quality of information and the continuous provision of services by acting preventively, monitoring daily activities and responding promptly to incidents.
Within DAG's Cybersecurity Master Plan, the objective is:
Implementation of a set of actions aimed at minimising the cyber risks inherent in the business activity and reducing the exposure surface.
Management is committed to providing products and services that consistently meet our customers' needs and expectations. All personnel are involved in complying with this policy. Quality management, environmental protection, Information Security Management (ISMS) and Service Management (SMS) are an integral and fundamental part of the management of our organisation. To achieve the highest levels of quality and security in our processes and services, we ensure that they are carried out effectively through our procedures, which describe our processes.
QUALITY, ENVIRONMENTAL, ISMS AND SMS POLICY
The adoption of the Quality, Environmental, ISMS and SMS Management System is intended to fulfil the following commitments:
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